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For restaurants, gastropubs, nightclubs and cafés

Restaurants · Gastropubs · Nightclubs · Cafés

AI WhatsApp chatbot for restaurantsNo diner left on read

A WhatsApp assistant that looks after your diner before, during and after the visit, takes the repetitive work off your team and turns every conversation into data for your marketing.

1Before—2During—3After

Try it right here 👉right below 👇 paste the link to your website or Google Maps (or just tell it) and it becomes your business's chatbot. Free, no sign-up.

See pricing
OTI from OTIMO online
Want this for your business? I want it

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What happens today with a restaurant's WhatsApp

Your customer is already on WhatsApp and expects a fast reply. Most businesses cannot keep up.

Both figures above come from a study in the United States. We have not found equivalent data for other markets yet, which is why we want to measure it with the first restaurants that work with us.

It does not replace your team: it backs them up

The assistant takes the repeated questions and the after-hours messages. Your people are left free for what no chat can do: serve, cook and make the customer want to come back.

+$12,500

is what every hour of your team is worth. Spend it waiting tables, not copying opening hours and the menu into WhatsApp. The assistant handles many chats at once so your people can look after people.

Move it to what an hour of your team's time really costs you.

Swipe to see each role →

Host and front desk

Today
Answers hours, address and bookings on WhatsApp while greeting people at the door.
With the assistant
Gets confirmed bookings and the “I'm here” notice, and can focus on welcoming each guest properly.

Waiting staff

Today
Find out at the table that it was a birthday, or that the group turned up bigger.
With the assistant
Arrive at the table knowing whether there is a special occasion, with time to prepare something.

Kitchen

Today
Large groups and events show up unannounced, at the busiest hour.
With the assistant
Knows about events and large groups early enough to get organised.

Manager

Today
Hears about a complaint once it is already a bad review.
With the assistant
The complaint is written down in the panel, and they can take over the chat whenever they want.

Owner and marketing

Today
Decides promotions without knowing who came, what they asked or what they thought.
With the assistant
Has customers grouped, reports and key dates, so the right person gets the message.

The repeated answers belong to the assistant. The judgement and the decisions stay with your people.

Your team sees every chat and takes over whenever they want.

The same as any other business, at any other business's price

Your restaurant pays for how many messages it sends, not for being a restaurant. These are the same plans as everywhere else on OTIMO, with no surcharge for your trade.

Pricing

Split by message volume.

STANDARD

One location that today answers when it can.

$349,000/mo

3,000 messages a month

≈ 250 conversations · see yours below

Up to 900 for campaigns (30%)

  • Prices, hours and location — by voice note and image too
  • Bookings and appointments in your calendar, with confirmation the day before
  • Quotes events and large orders
  • WhatsApp, Instagram and Messenger · dozens of languages · connects to your systems by API
  • Asks the happy customer for a Google review
  • Dashboard, monthly report and WhatsApp support
Setup$398,000One-off · 2 payments of $199,000
I want Standard
MOST CHOSEN

GROWTH

Real message and booking volume.

$749,000/mo

7,800 messages a month

2.6× the volume of Standard

Up to 2,340 for campaigns (30%)

EVERYTHING IN STANDARD, PLUS

  • Analytics report + results meeting every month · priority support
    What to change in your offer, hours and promotions.
Setup$798,000One-off · 2 payments of $399,000
I want Growth

PRO

Multiple locations, high volume, all made to measure.

Let's talk

Custom volume

EVERYTHING IN GROWTH, PLUS

  • TikTok and Telegram chats, plus email automation
  • Multiple locations, each with its own number
  • Flows and integrations made to measure
  • Response time guaranteed by contract
  • A dedicated strategist who reviews your report every month
SetupQuoted in a callBased on channels, locations and integrations
Let's talk

Clicking charges you nothing. We agree the start date before any payment · no lock-in.

No website yet?It is a separate service. See website plans ↗
SEPARATE SERVICE

Campaign Plan

Your phone is full of people who already bought from you. When did you last write to them?

When the season arrives, everyone is going to buy something. If you do not remember them, they will not remember you either — and writing the campaign on the day is already late.

Getting a new customer costs you. Selling again to the one you already have does not — if you remember them.

$349,000/mo

Up to 2,000 sends a month

  • We write every campaign and leave it scheduled
  • You just say yes — or change it your way
  • Who to message: the one who stopped coming, the one with a birthday, the one who asked and did not buy
  • What happened with every send, in the monthly report

Pay annually and the calendar session is included.

We go through your whole year with you and you leave with all 12 months written and scheduled. On its own it is a paid strategy session; with the annual plan, it is not.

I want the calendar

The sends come out of your bundle: we reserve up to 30%, which is 900 a month on Standard and 2,340 on Growth. On Standard, if you want the full 2,000, you top up: 1,000 messages for $120,000.

How many messages do I need? top-ups and conversations by sector

Running out of messages?

Top-ups in packs of 1,000 messages.

1,0004,0008,000
pack(s) messages

$

on top of your Standard plan · total $

How many conversations are 3,000 messages in YOUR business?

It depends how long each chat runs: a booking is a few messages; quoting an apartment is not.

Tap your sector and the sliders adjust. These are estimates: in your first month we measure yours and adjust the plan.

Prices in Colombian pesos (COP), plus VAT. Meta's messaging is billed by destination country and message category.

Every conversation becomes data

Everything that happens in the chat lands in a dashboard where you see what your customers ask, what they think and who to message.

Assistanttalks Dashboardorganises Marketingacts the customer comes back

Swipe to see the dashboard →

Nobody knows how many people asked for something that is not on the menu. The dashboard does.

You, to your kitchen.
And your waiters, to their tables.

You'll find cheaper chatbots. Here's why.

THE CHEAP ONES

You build it

  • You write what it needs to know
  • You test it and fix it
  • You maintain it every time the menu changes

OTIMO

You touch nothing

  • We look at what people actually ask you
  • We build it and test it for you
  • You change the menu and we change it

You shouldn't be learning to configure a bot. You should be looking after your people, which is what you're good at.

Frequently asked questions about the WhatsApp chatbot for restaurants

What is a WhatsApp chatbot for restaurants?

It is an AI assistant that answers your restaurant's WhatsApp: hours, address, menu and bookings, at any time and to several people at once. Your team sees every conversation and takes over whenever they want.

How much does the chatbot cost?

Standard $349,000 COP a month (3,000 messages) and Growth $749,000 (7,800 messages), plus a one-off setup fee. Pro is quoted in a call. The full pricing is higher up on this same page.

Does it replace my waiters, or whoever answers WhatsApp?

No. It takes the repeated questions and the after-hours messages. Dealing with the customer and making the calls stays with your people, who are left free to serve, cook and make the customer want to come back.

What if a customer complains or asks something the chatbot does not know?

The whole conversation is kept in the panel, with what they asked and what they thought, and anyone on your team can take over the conversation whenever they want. The assistant answers with your restaurant’s own information; it does not make answers up.

Can I try it before buying?

Yes, right here. Paste your website link or your Google Maps listing into the chat on this page, or just describe your business, and in three questions it becomes your restaurant's chatbot. Free, no sign-up.

Does it work on Instagram too?

The demo on this page shows how it looks on WhatsApp and on Instagram. Tell us where your customers write to you and we set it up there.

Does it work for gastropubs, nightclubs or cafés?

Yes. It works the same way: what changes is what the assistant knows about your business (menu, hours, events), not how it works.

Does it connect to my POS or my booking system?

Yes, if your POS or booking engine has an API. The assistant checks availability, places the booking and pushes it into the system you already use, with nobody copying it by hand. If there is no API it still works: it keeps the diary in the dashboard and your team sees it there.

What do I gain besides answering faster?

Every conversation lands in a dashboard where you see what your customers ask, what they think and who to message to bring them back. Nobody knows how many people asked for something that is not on the menu; the dashboard does.

Under construction · not for sale yet

OTIMO Mesa

The assistant already knows everything that happens in the chat. What happens once the customer walks through the door, nobody knows — and that is where it is decided whether they come back.

Today

Marcela R.

  • Booked for 4, Friday 8:30 p.m.
  • Asked whether there are gluten-free options
  • Rated her last visit 5
  • What time she actually arrived
  • What she ordered and how much she spent
  • How long she waited for a table
  • Whether she asked for the bill and nobody came

Four of the seven things about your best customer, you are missing.

With OTIMO Mesa

Marcela R.

  • Booked for 4, Friday 8:30 p.m.
  • Asked whether there are gluten-free options
  • Rated her last visit 5
  • Arrived 8:41, table 12
  • Ordered the same dish as always
  • Waited 9 minutes on her feet
  • Asked for the bill and it took 14 minutes

The same person, complete. And the assistant writes knowing all of it.

The dashboard you do not have today

example figures
Minutes before a waiter reaches the table
target 3 min 6-8 p.m. 2,1 8-10 p.m. 6,4 10-12 p.m. 3,0
  • 4:12Before the waiter arrives
  • 11:40From asking for the bill to getting it
  • 9 minStanding before being seated
  • 18%Bookings that never showed up
  • 27Asked for something not on the menu
  • 34 daysHow often a loyal customer returns

With this you decide whether you are a waiter short from 8 to 10, which dish to put on the menu and who to message before they go cold. Today that is decided by eye.

None of this exists today. We tell you about it so you know where OTIMO is heading, not because it is for sale. What does work today, and what you can hire, is the WhatsApp assistant on this page. OTIMO Mesa will plug into it once it is ready.