Pricing
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For online stores, brands selling on social media and WhatsApp catalogues

Online stores · Social media · WhatsApp catalogues

AI WhatsApp chatbot for online storesNo sale lost to a message left on read

A WhatsApp assistant that answers before they buy, tells them where the order is and brings them back. Your team stops answering the cost of shipping thirty times a day.

1Before buying—2While it ships—3After

Try it right here 👉right below 👇 paste the link to your website or Google Maps (or just tell it) and it becomes your business's chatbot. Free, no sign-up.

See pricing
OTI from OTIMO online
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What happens today with an online store's WhatsApp

Seven out of ten carts never get paid for. Not all for the same reason — but four of the main ones are questions somebody could have answered.

When they do say why they left, this is what they say:

40%
because shipping and taxes cost more than they expected
20%
because delivery takes too long
13%
because the returns policy did not convince them
12%
because they cannot see the total up front
Source: Baymard Institute, survey of US online shoppers ↗ (more than one reason could be chosen)

Those four reasons come from a survey of shoppers in the United States, and more than one could be chosen, so they do not add up. We show them because all four are questions — what shipping costs, how long it takes, how returns work, what the total is — and a question can be answered in time.

It does not replace your team: it backs them up

The assistant takes the repeated questions and the after-hours messages. Your people are left free for what no chat can do: sell, pack well and sort out what actually goes wrong.

+$12,500

is what every hour of your team is worth. Spend it selling and packing, not copying prices and tracking numbers into WhatsApp. The assistant handles many chats at once so your people do the work that actually pays.

Move it to what an hour of your team's time really costs you.

Swipe to see each role →

Whoever answers WhatsApp

Today
Answers thirty times a day what shipping costs and whether there is a size M.
With the assistant
Steps in only when something needs deciding, with the chat already read.

Whoever packs and ships

Today
Stops packing every time someone asks for a tracking number.
With the assistant
Ships in peace: the assistant sends the tracking and the updates on its own.

Whoever handles returns and exchanges

Today
Hears about the complaint once it is already a one-star review.
With the assistant
The complaint is written down in the panel, in the customer’s own words.

Whoever chases cash-on-delivery confirmations

Today
Calls them one by one to confirm before shipping.
With the assistant
The assistant confirms on WhatsApp and flags whoever does not reply.

Owner and marketing

Today
Runs promotions without knowing who asked, about which product, or what was out of stock.
With the assistant
Has customers grouped, reports, and who to message to bring them back.

The repeated answers belong to the assistant. The judgement and the decisions stay with your people.

Your team sees every chat and takes over whenever they want.

We walk your buyer through from start to finish

Pick a plan and see what the assistant does at each point.

The same as any other business, at any other business's price

Your store pays for how many messages it sends, not for selling online. These are the same plans as everywhere else on OTIMO, with no surcharge for your trade.

Pricing

Split by message volume.

STANDARD

A store that today answers when it can.

$349,000/mo

3,000 messages a month

≈ 250 conversations · see yours below

Up to 900 for campaigns (30%)

  • Prices, stock and delivery times — by voice note and image too
  • Where the order is, with the tracking number and up-to-date status
  • Quotes large and wholesale orders
  • WhatsApp, Instagram and Messenger · dozens of languages · connects to your systems by API
  • Asks the happy customer for a Google review
  • Dashboard, monthly report and WhatsApp support
Setup$398,000One-off · 2 payments of $199,000
I want Standard
MOST CHOSEN

GROWTH

Real volume of messages and orders.

$749,000/mo

7,800 messages a month

2.6× the volume of Standard

Up to 2,340 for campaigns (30%)

EVERYTHING IN STANDARD, PLUS

  • Analytics report + results meeting every month · priority support
    What to change in your catalogue, your prices and your promotions.
Setup$798,000One-off · 2 payments of $399,000
I want Growth

PRO

Several stores or brands, high volume, everything made to measure.

Let's talk

Custom volume

EVERYTHING IN GROWTH, PLUS

  • TikTok and Telegram chats, plus email automation
  • Several stores or brands, each with its own number
  • Flows and integrations made to measure
  • Response time guaranteed by contract
  • A dedicated strategist who reviews your report every month
SetupQuoted in a callBased on channels, locations and integrations
Let's talk

Clicking charges you nothing. We agree the start date before any payment · no lock-in.

No website yet?It is a separate service. See website plans ↗
SEPARATE SERVICE

Campaign Plan

Your phone is full of people who already bought from you. When did you last write to them?

When the seasonarrives, everyone is going to buy something. If you do not remember them, they will not remember you either — and writing the campaign on the day is already late.

Getting a new customer costs you. Selling again to the one you already have does not — if you remember them.

$349,000/mo

Up to 2,000 sends a month

  • We write every campaign and leave it scheduled
  • You just say yes — or change it your way
  • Who to message: the one who stopped coming, the one with a birthday, the one who asked and did not buy
  • What happened with every send, in the monthly report

Pay annually and the calendar session is included.

We go through your whole year with you and you leave with all 12 months written and scheduled. On its own it is a paid strategy session; with the annual plan, it is not.

I want the calendar

The sends come out of your bundle: we reserve up to 30%, which is 900 a month on Standard and 2,340 on Growth. On Standard, if you want the full 2,000, you top up: 1,000 messages for $120,000.

How many messages do I need? top-ups and conversations by sector

Running out of messages?

Top-ups in packs of 1,000 messages.

1,0004,0008,000
pack(s) messages

$

on top of your Standard plan · total $

How many conversations are 3,000 messages in YOUR business?

It depends how long each chat runs: a booking is a few messages; quoting an apartment is not.

Tap your sector and the sliders adjust. These are estimates: in your first month we measure yours and adjust the plan.

Prices in Colombian pesos (COP), plus VAT. Meta's messaging is billed by destination country and message category.

Every conversation becomes data

Everything that happens in the chat lands in a dashboard where you see what they look for, what they did not find and who to message to bring them back.

Assistanttalks Dashboardorganises Marketingacts the customer comes back

Swipe to see the dashboard →

Nobody knows how many people asked for a size you did not have. The dashboard does.

You, to selling.
We build the chatbot.

You'll find cheaper chatbots. Here's why.

THE CHEAP ONES

You build it

  • You write what it needs to know
  • You test it and fix it
  • You maintain it every time the catalogue changes

OTIMO

You touch nothing

  • We look at what people actually ask you
  • We build it and test it for you
  • You change the catalogue and we change it

You should not be learning to configure a bot. You should be selling, which is what you know how to do.

Frequently asked questions about the WhatsApp chatbot for online stores

What is a WhatsApp chatbot for an online store?

It is an AI assistant that answers your store's WhatsApp: prices, sizes, stock, shipping cost and where the order is, at any hour and to several people at once. Your team sees every conversation and takes over whenever they want.

How much does the chatbot cost?

Plans go by message volume per month, not by type of business: Standard and Growth have their price published right here, and Pro is quoted on your volume. Setup is charged once.

Does it replace whoever answers my WhatsApp today?

No. It takes the repeated questions and the after-hours messages. Dealing with the customer and making the calls stays with your people, who are left free to sell, pack well and sort out what actually goes wrong.

What happens if someone complains or asks something the assistant does not know?

The whole conversation is kept in the panel, with what they asked and what they could not find, and anyone on your team can take over the conversation whenever they want. The assistant answers with your store’s own information; it does not make answers up — if it does not know, it says so.

Can I try it before buying?

Yes, right here. Paste your store's link into the chat on this page, or just tell it what you sell, and in three questions it becomes your store's chatbot. Free, no sign-up.

What do I gain besides answering faster?

Every conversation lands in a dashboard where you see what they look for, what they did not find and who to message to bring them back. Nobody knows how many people asked for a size you did not have; the dashboard does.

Does it work if I sell on Instagram and have no website?

Yes. The assistant lives in your WhatsApp and your Instagram, not inside a platform. If you sell by catalogue or by DM it works the same: what changes is what it knows about your products, not how it works.

Does it connect to Shopify, WooCommerce or the platform I use?

Yes, if your platform has an API — Shopify, WooCommerce and most of them do. The assistant checks stock and order status and answers with the real figure, with nobody copying it by hand. If there is no API it still works: you hand it the catalogue and it keeps the orders in the dashboard.

Can it tell the customer where their order is?

Yes, and it is what they ask about most. It replies with the tracking number and the current status, and lets them know when it ships and when it arrives.

How much do you lose by not answering in time?

Move the sliders with your own numbers. We store nothing.

150
6
$ 120,000
4

Every month you lose

$ 4,320,000

in people who wrote to you and did not wait. That is 36 orders.

The Standard plan costs $349,000 a month: it pays for itself with 3 of those orders.

See pricing

This is your own math, with your own numbers: we are not claiming anything about your store. How many leave without an answer is yours to set, because only you know it — no study measures that for you.